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Profitable Strategies For
Baby Boomer & Older Consumer Markets
A
Word From Our
Clients:
"Your
planning assistance and educational programs were top-notch.
Your services clearly give us the edge on the competition."
Celtic
Health Plans
Lindsay
R. Resnick
Executive
Vice President

"On behalf of the WellBridge Company, I'm writing to express our thanks
for your contribution to a successful opening of our first health and
fitness center in Newton, MA. As you know, our target market is adults
40+; your creativity, insights and expertise on this market were very
helpful. In addition, the training you and your staff provided was very
well prepared. The written evaluation of the training workshops you conducted
reflects our complete satisfaction with the excellent program."
The
WellBridge Company
(Subsidiary
of NutraSweet Company)
Debra Ann Baran
Marketing
Manager
"You
are by far the most informed, articulate individual I know on how to sell
and market to baby boomers. The
presentation to our group of international sales managers was perfect.
Your branding recommendations helped us to see the market from
the customer's perspective and helped us to better communicate with our
biggest customer base.
Sunterra
Resorts
James
Noyes
Executive
Vice President & COO

"Kudos to you and your team for a great job!
Your report on the assessment you conducted on 10 of our branches
was enlightening and insightful.
The assessment gives me the direction I needed.
Thanks for all your help.
We will talk more when we begin to carry out your recommendations."
LaSalle
National Bank
William H.
Tyda
President and Chief Executive Officer
"Your
insight into the aging markets provided us the direction and creative
drive to improve our approach to marketing and selling our Long term care
product. The sales presentation
and leave behind is terrific and really liked by our team.
We will avoid the typical mistakes made by many sales producers."
Combined Insurance Company of America
Tony Waytula
Director,
Long Term Care
"With
the recent acquisition of a local bank, we really appreciated your survey
of our "senior" club in the acquired bank.
Your report and recommendations to meet the needs of our near and
post-retirement customers and your recommendations to attract a larger
share of boomer markets is right on target.
Thanks for your insights and sensitivity to our situation."
St.
Paul Federal Bank
Robert
Valaitis
First
Vice President
"Thanks
for the help in executing our program.
Your understanding of the market and your facilitating skills are
top notch."
Banc
One, Corporation
Marty Aiello
Vice President, Marketing
"We
in the banking business know our market is aging rapidly.
Your team was a great help as we developed our marketing plan.
The product assessment was very helpful and insightful."
Boulevard
Bank
Timothy G. Towle
President
"Your
team's marketing planning skills and knowledge of the mature market were
a great factor in the success of our planning process. Our entire group is very pleased with the outcomes.
Your executive and management educational programs were also exceptional.
One of the best seminars I've attended."
Boulevard
Bank of Downers Grove
Scott
Hamer
President
"The
staff training you presented to our customer representatives and management
was really great! You are
one of the best speaker's I've heard.
This kind of information gives us the edge on the competition."
Celtic
Health Plans
Lindsay R. Resnick
Executive Vice President
"The
program you presented on strategy development and execution was right
on target. Managing major
change can be very complex but you made it easy to understand and your
recommended tactics were super.
Our group learned quite a lot from you.
Thanks again."
Department
of Health, City of Chicago
Sheila Lyne,
R.S.M.
Commissioner
"I'm
writing this letter to express my appreciation, and the appreciation of
our management team, for the quality of the recently completed Aging Patient
training and facility assessment conducted by Coming of Age.
Your people exhibited a very professional and sensitive approach
to the project. Our staff
tells us that they really enjoyed participating and contributing to the
process and outcome. We are
currently putting the plans in place."
Executive
Plaza Hotel
Robert
J. Dangoia
General
Manager
"Your
program was well designed, superbly presented and very well received.
Your views on the aging market are very provocative and I, like
the rest of the audience, was fascinated by both the content and the presentation
of the material.
Your
marketing suggestions, statistics and theoretical approach to working
with a maturing consumer would be very helpful to any industry, but are
very important the banking industries.
It's an important topic and one that you cover very well. The comments we received from the participants made me feel
glad that I could offer the program to the bankers of Indiana."
Indiana Bankers Association
Marie
Beason
Educational
Programs Manager
"Starting
a new company is a bear! However,
your team made the process an exciting and challenging one.
Your strategy development facilitation skill was a godsend during
a time of high stress. In
addition, your skills and knowledge of the older adult market was a great
asset to us as we wrestled with potential growth issues."
Integrated
HealthCare Solutions, Inc.
Richard
S. Ingram
President
"In
health care we usually take a very clinical approach to our patients.
Your advice to temper our approach with a business and consumer
spin was refreshing. I learned
more about the changing and aging market listening to you than the several
seminars I attended over the years. Our general marketing approach was confirmed, however, your
advice caused us to put a different spin on it."
LaGrange
Memorial Healthcare System
Thomas Beckett
President
"Please
accept my personal thanks and the thanks of the board of directors for
your assessment, market planning and training program. The qualitative and quantitative analysis, findings and recommendations
reflect a thorough, professional, systematic and detailed approach to
the engagement. We sincerely appreciate your sensitivity to our needs,
quick response and flexibility.
Your recommendations are honest and forthright, and will be the
foundation upon which we will base our future decisions."
Mercy
Hospital and Medical Center
Marianne
Araujo
Executive
Vice President
Your staff is exceptional!
Your knowledge of the market is also exceptional.
Thank you for the extraordinary effort.
We have started the plans we made and we are already seeing good
results. The reports you
prepared provided us the ammunition to get the attention of our parent
company and we can turn around a negative situation."
Mercy Health Care & Rehabilitation
Center
Joanne
T. Jurkovic
Administrator
"Wow! You blew the
audience away with your knowledge and understanding of how we can increase
business in an older adult market.
Your business perspective and customer satisfaction orientation
was a new approach we hadn't thought of.
Come on back."
Northwestern
Memorial Hospital
Linda
K. Burt
Controller
"Just
a note to tell you how much we appreciated your assistance.
Your 'read' on our organization was right on target.
It's always very helpful to have an 'outsiders' viewpoint as we
developed our strategies. The
sessions were great and very helpful and informative."
Northwestern
Health Care Network
Bruce
E. Spivey, M.D.
President
"A
colleague in the business recommended you to us. He heard one of your presentations and flipped.
I'm grateful to him for the referral, and grateful to you for your
assistance as we developed our sales and marketing plan.
Great insight!"
Otten
Management Company
Curt Otten
President
"Thanks
for your contributions to the executive leadership program conducted by
the University. Your contributions
and participation from the very beginning helped to shape the entire program
and contributed greatly to its success.
Your planning skills and your ability to facilitate and challenge
our thinking was exceptional."
University
of Illinois at Chicago
Richard
H. Ward, Ph.D.
Associate
Chancellor for Special Projects
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